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  The Cover letter

The Cover letter for a resume is often regarded as a mere formality and is not given the importance it deserves. Most job-seekers would prefer to skip it and just send their resume alone to prospective employers. Others would invariably send an announcement cover letter stating the obvious i.e " Please find enclosed my resume…". Such cover letters would definitely be a waste. Is a cover letter then, really necessary?

A cover letter with the resume is essential to improve your chance of selection
If you are sending your resume to an employer, you should always ensure that a cover letter goes along with it. Why is this cover letter so important?

The cover letter is the first thing that the recruiter reads when short-listing resumes. It is much shorter than a resume and, if well written in content and presentation, could grab the attention of the person sifting through the possibly large volumes of resumes that have arrived for a particular position. This is particularly so in the case of advertised vacancies where as many as 50 to 100 resumes could arrive for the position every day. With these volumes, you can expect ruthlessness in the screening process. In fact, the first level of screening would probably be done by a clerk who may not even be aware of the details of the advertised position and may be working on a preliminary checklist provided to him. Over 50% resumes may be removed at this stage and may not even reach the next level in the screening process. A good cover letter would definitely help at this stage in at least sounding different and standing out from the crowd. It could improve your chance of being selected for an interview!

What then, should your cover letter contain?

Your cover letter should highlight the value you offer to meet the employer needs
The cover letter is an opportunity for you to respond to the needs of the prospective employer. You need to go beyond your resume and its details of your past experience. And highlight how you can help your new organisation in achieving its goals. How your skills and experience together can meet the expectations that accompany the new job profile. You can claim the value that you offer to the organisation in your cover letter. The detailed evidence to back up your claims will be provided by your resume.

Remember that your cover letter is meant to motivate the organisation to take some action in your favour i.e. either short-list you as a probable interviewee and inform you about the interview date, or at least accept your call when you telephone to follow up on your resume. This can only happen if your cover letter contains a clear reason/benefit why the organisation should hire you, similar to highlighting the Unique Selling Proposition in an advertisement for a consumer brand.

Try and customise your cover letters for different employers
A common practice is to send the same cover letter for different employers through a mass mail exercise, where just the employer name is changed. This may be so because it is easier and quicker to finalise one cover letter whereas customised cover letters for different employers would require a lot more effort. You may even reduce the number of companies you send your resume to if you need to customise each cover letter. Here, there is a definite trade-off between customisation and volumes.

In the case of mass mailing a generic cover letter, you have the definite advantage of sending your resume to a higher number of prospective employers which increases your probability of getting some job. However on the down side your cover letter and resume may not stand out from the competition because you have had to keep the content general in order to satisfy different organisations.

When you prepare different cover letters for different employers, you will need to think along the following lines to customise the letter i.e. you need to think about the organisation and the industry its in, its customers and clients, your job profile if you were to get recruited by them, and how your strengths, abilities, traits could help contribute significantly to the organisation . Just highlighting your basic skills could help you get short-listed, but you need to stand out above the clutter. You also need to differentiate yourself vis a vis your competition and let that come through in the letter. That would be the difference a customised cover letter would make. There will be parts of the letter that you could use a as standard section in all your letters and that, to some extent, would save you time and effort. It is advisable to change the rest of the letter to suit the specific needs of each of your prospective employers. This should give the employer a clear reason why they will be better off after recruiting you!

The cover letter should be short with a conversational style instead of a stiff tone
How long should the cover letter be? What should be the tone and style of language used?
The answer to the first question is that the cover letter should be short as the reader may only give it a quick skim through given the pile of resumes that he may have to go through.

It should have not more than 2-3 paragraphs of 5-7 lines each. The sentences should not be too long nor should they be in point form like in a checklist. You can highlight a certain sentence by using italics or bold whichever you prefer.

Regarding the second question of the tone and style of language used in the letter, it is preferable to use a conversational and easy flowing friendly tone, instead of a formal and stiff business like approach to the letter. Do not use ornate and long winded words or thoughts. Keep your claims specific and not vague. Avoid over-loading your letter with too many adjectives.

A common part of certain resumes and cover letters is a host of adjectives like-

"committed, dedicated, motivated individual with excellent communication skills, efficient, reliable with outstanding interpersonal skills, keen mind with excellent problem-solving and analytical skills……"

Phew! Please avoid such long cliched self praise in your cover letter. This example may be an exaggeration, but the point that needs to be made is this- stick to a few credible claims with a brief substantiation. A host of adjectives such as the ones above cannot make your resume stand out, but instead might receive a response such as "Oh no! Not one of those again!". Now that is definitely not what you wanted!

Avoid servile language like- " I humbly submit my resume to your esteemed organisation….."

You need to communicate through your cover letter, a positive personality so that you can instill confidence in the prospective employer regarding recruiting you for the position. A servile, beseeching tone like the one mentioned will only put off the employer regarding your leadership abilities.

Try not to use standard opening lines in your cover letter
Try and avoid the usual standard opening line "Please find my resume enclosed…" . Though this definitely gets to the point, it will not really catch the employer's attention or be able to stand out of the clutter. For opening lines, you could consider any of the following:

A Reference
If you are applying to an organisation through someone's recommendation, it could help if you introduced that person's name right at the beginning. For example, "Mr. ABC informed me that you were looking for a brand manager for the detergents division. I think I could be a suitable candidate for this position given my experience in…….".

The objective of the job
You could start the letter by highlighting how you can help in achieving the objectives of the job in question i.e. " As a brand manager, I think I can help your organisation by ……..". Then go on to describe certain benefits the organisation will receive if you are recruited for this position.

Referring to the advertised position
This could also fall into the standard category if not done properly. Instead of mentioning the usual " With reference to your advertisement for the position of …….", you can try an alternative approach which at least is less cliched -" You may find my experience suitable for the position of …….., according to what was mentioned in your advertisement. "

Whatever approach to the opening lines you find suitable, the important thing to remember is that you need to GET TO THE POINT QUICKLY!

Address the letter to a specific person
There is a tendency to address the cover letter to a designation such as Human Resources Manager or Personnel Manager etc. Make an effort and find out the name of the person in the organisation in that position and address the letter to him/her. And remember do not get mixed up with gender. If you were to erroneously write a Mr. with a name when it should have been Mrs., you could lose whatever benefit you intended to get by writing the name! Be careful to find out and do not get gender wrong! A correct name would add to the positive spin-offs you could get by customising your cover letters!

Stick to readable font style and size
For your cover letters, you could use Arial or Times Roman font styles with a point size of 11-12.

The situation given below gives an example of what a good cover letter could be like.

Ranjit is applying for the position of a product executive in a multi-national marketing corporation. He is responding to an advertisement that appeared in the national daily newspaper. He has about 4 years experience as a sales representative but no formal training in the field of marketing. He knows that his competition will be from management graduates who will have the advantage of MBA included in their resume. He knows that he has to shift the focus away from the areas where he is weak i.e. his lack of theoretical knowledge with no MBA degree. Instead he has to focus on areas where he is strong, to make up for this gap. This is where he can differentiate himself vis-à-vis his competition.

A sample of a good cover letter in a situation like this is given below:


Ranjit Singh
No. 7, M.G. Road,

August 1,2000

Mr. A. Lal
Personnel Manager
ABC corporation Ltd.
123, Connaught circus
New Delhi-110001

Re: Product Executive Position

Dear Sir,

As a sales representative with 4 years experience, I think I can contribute effectively to your organisation as a product executive.

I have worked closely with dealers trying to sell-in and promote my existing company's range of food products. I have developed good relations with 400 dealers in my territory which is West Delhi, and have been able to assess the tremendous sales potential of this area. Analysing market trends, anticipating competitor behaviour, carrying out regional sales promotion activities are some of the skills that I have acquired during my sales representative experience.

Where your brand XYZ is concerned, I have found through working in my market that brand awareness is high. However, in-home usage could be increased through organising regional activities that involve consumers.

I may not have attended a formal MBA programme, however I have acquired a lot of practical knowledge by working in the field. Regarding theoretical knowledge, I do read extensively and keep myself informed on the latest developments in marketing.

My detailed resume is enclosed. I hope I can get the opportunity to meet you during the interview.

Ranjit Singh

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